IMPORTANT INFORMATION: COVID-19 help, support and FAQs
IMPORTANT INFORMATION:
COVID-19 help, support and FAQs
Opening Times : Monday - Friday 09:00 - 20:00 and Saturday - Sunday 09:00 - 16:00

Contact Us

Home Insurance...

Home Insurance...

Did you know that you can log into your customer portal to view or change your policy, make payments, update your bank details and view your renewal.


What would you like help with?

 

Visit your customer portal

Please log in to your customer portal to make changes to your policy, such as:

  • Change of address
  • Add/Remove a specified item
  • Add/Remove a joint proposer
  • Change the mortgage provider


Want to speak to us about your renewal?

If you want to speak to one of our friendly agents about your renewal please log into your customer portal!



If you would like to discuss your renewal between the hours of 9:00am - 5.30pm - please use the phone number provided on your renewal invitation, or within your customer portal.


If you are trying to use our live chat service our opening times are below:

Monday - Friday 9.00am - 8.00pm

Saturday & Sunday 9:00am - 4:00pm

Report an incident

To report an incident please call One Call Claims Limited. They are open 24 hours a day, 7 days a week.


24-Hour Helpline:

0203 738 7300

Our claims line is available 24/7, 365 days a year


Want to speak to us about cancelling your policy?

To discuss cancelling your policy please get in touch with one of our friendly agents via Live Chat, available by logging in to your customer portal!



Live Chat opening hours

Monday to Friday: 9:00am - 8:00pm

Saturday & Sunday: 9:00am - 4:00pm


Need to make a payment or update your Direct Debit details or payment date


Please log in to your customer portal to manage your account, here you can;

  • Make a payment
  • Change your bank details
  • Change your Direct Debit due date

I wish to make a complaint



To discuss a complaint please log in to your customer portal to use our Live Chat service, where one of our friendly agents will be happy to assist.


Live Chat opening hours

Monday to Friday: 9:00am - 8:00pm

Saturday & Sunday: 9:00am - 4:00pm


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